Dungeons Co. Fulfillment Policy

Effective Date: 11/19/2023

1. Introduction

Welcome to Dungeons Co. This Fulfillment Policy provides detailed information about the processing, shipping, delivery, refunds, and returns of our products, including the Dungeons Box and Dungeons Pop, available through our website dungeonsco.com.

2. Order Processing

  • Confirmation: You will receive an email confirmation after placing an order.

  • Processing Time: Orders are processed within 1-3 days, excluding weekends and holidays.

3. Shipping and Delivery

  • Methods: Various shipping options are available at checkout.

  • Delivery Estimates: Delivery times vary based on shipping method and destination. Estimated delivery times will be provided during checkout.

  • Shipping Costs: Calculated based on order weight and destination, displayed at checkout.

  • International Shipping: Available, with customers responsible for customs, duties, or taxes.

4. Tracking Your Order

  • You will receive tracking information via email once your order has shipped.

5. Refund and Returns Policy

  • Refund Eligibility: Items are eligible for a refund if returned within [insert number of days] days of receipt and in their original condition.

  • Return Process: To initiate a return, contact us at hello@dungeonsco.com. Instructions and shipping address for returns will be provided.

  • Refund Processing: Refunds are processed upon receipt and inspection of the returned item. Funds will be credited to the original payment method.

6. Lost or Damaged Items

  • If your order is lost in transit or arrives damaged, contact us immediately at hello@dungeonsco.com for resolution.

7. Changes and Cancellations

  • Contact us as soon as possible for order changes or cancellations. Orders cannot be modified or canceled once shipped.

8. Customer Responsibilities

  • Shipping Address Accuracy: Ensure the shipping address provided is accurate and complete.

  • Receiving Orders: Customers are responsible for retrieving their order from the shipping carrier.

9. Contact Information

For any questions regarding our Fulfillment Policy, contact us at hello@dungeonsco.com.